PRIVACY POLICY

POLICIES

PRIVACY POLICY

We at MAMUS are committed to protecting your privacy. This Privacy Policy explains how we collect, use, share, and safeguard your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

Mamus operates an online food delivery and pickup service based in the United Kingdom. We are the data controller of your personal information. You can contact us at:
Email: [email protected]
Address: 7 Queens Parade, Seaburn, Sunderland,SR6 8DA

2. Information We Collect

We may collect and process the following data:

  • Identity & Contact Data: Name, phone number, delivery address, and email.
  • Transaction Data: Details about your orders and payments.
  • Technical Data: IP address, browser type, operating system, and cookies.
  • Usage Data: Information on how you use our website and services.
  • Marketing Data: Preferences for receiving marketing communications.

3. How We Use Your Information

We use your data to:

  • Process and deliver your food orders.
  • Communicate order confirmations and updates.
  • Provide customer service and support.
  • Improve our website, services, and user experience.
  • Comply with legal obligations.
  • Send you promotional emails (with your consent).

4. Legal Bases for Processing Your Data

We process your personal data on the following bases:

  • Performance of a contract: To fulfill your order.
  • Legal obligation: To comply with laws and regulations.
  • Legitimate interest: To improve our services and prevent fraud.
  • Consent: For sending marketing communications (you can withdraw at any time).

5. Sharing Your Information

We may share your data with:

  • Delivery partners for fulfilling your orders.
  • Payment providers to process transactions securely.
  • IT service providers for hosting, analytics, and customer support.
  • Regulatory or law enforcement bodies if required by law.

We do not sell or rent your personal data to third parties.

6. Cookies and Tracking Technologies

Our website uses cookies to:

  • Keep you signed in.
  • Understand how you use our site.
  • Improve performance and personalise content.

You can manage cookie preferences through your browser settings.

7. Data Retention

We retain your data only as long as necessary to fulfil the purposes we collected it for, including legal, accounting, or reporting requirements.

8. Your Data Protection Rights (UK GDPR)

You have the right to:

  • Access your personal data.
  • Correct inaccurate or incomplete data.
  • Request deletion of your data.
  • Object to or restrict processing.
  • Withdraw consent for marketing.
  • Lodge a complaint with the Information Commissioner’s Office (ICO) at https://ico.org.uk.

To exercise these rights, please email us at [email protected]

9. Children’s Privacy

Our services are not intended for individuals under the age of 13. We do not knowingly collect data from children.

10. Changes to This Policy

We may update this policy periodically. Any changes will be posted on this page, and we encourage you to review it regularly.

11. Contact Us

If you have questions or concerns about this policy, contact us at:
Email: [email protected]
Address: 7 Queens Parade, Seaburn, Sunderland,SR6 8DA